Shipping & returns

Shipping

• We ship to addresses in the United States, including APO/FPO/DPO.
• Orders leave our warehouse within 1–2 business days. Orders placed on weekends or holidays ship the next business day.
• Standard delivery takes 3 to 5 business days after dispatch.
• Shipping is free on orders over $50 before tax. Below that, the shipping cost is shown at checkout before you pay.
• You’ll get a tracking link by email as soon as your order ships.

We don’t ship outside the United States at this time. Some ingredients and products may be subject to import rules in other countries, so we can’t forward orders internationally.

Returns

You can return any product within 30 days of delivery for a full refund of the product price, whether it’s opened or not. If a product doesn’t suit your skin, we’d rather know.

How to return

1. Email support@northpointskin.com with your order number and the items you’re returning.
2. We’ll reply within one business day with a prepaid return label.
3. Pack the items and drop the parcel at the carrier shown on the label.

Refunds

We refund to your original payment method within 5 business days of receiving the return. Your bank may take a few more days to show it. Original shipping charges are refunded only if the return is due to our error.

Damaged, missing or wrong items

If something arrives damaged, leaking, or isn’t what you ordered, email us within 14 days of delivery with your order number and a photo. We’ll send a replacement or refund at no cost, and you won’t need to send the item back.

Cancellations

You can cancel an order free of charge until it ships. Email us as soon as possible; once a tracking number has been issued, use the returns process above.

Your statement

Purchases appear on your card statement under the name shown at checkout and on your order confirmation email. If you see a charge you don’t recognise, contact us first at support@northpointskin.com and we’ll sort it out.